Terms and conditions

1. Scope and seller

These terms apply to every order placed in this shop. The seller is Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway; Innenwerk is a trading name of that company. Full details are in the legal notice.

We sell exclusively to consumers within the meaning of § 13 BGB who give a delivery address in Germany.

2. How the contract is formed

The presentation of goods in this shop is not a binding offer but an invitation to place an order. By clicking the button that completes the order process you make a binding offer.

The contract comes into existence when we accept your order, either by a declaration of acceptance or by dispatching the goods. The automatic confirmation that reaches you immediately after ordering documents receipt only and is not yet an acceptance.

Before submitting you can review all entries on the order summary and correct them using your browser controls or the editing functions of the cart.

3. Contract text and language

We store the contract text and send you the order details together with these terms by e-mail. The contract may be concluded in German or in English.

4. Prices and VAT

All prices are final prices in euro and include German VAT at 19 per cent. No shipping charge is added; the price on the product page is the price at the checkout.

The goods are dispatched from a warehouse outside the EU. Import VAT is included in the price and declared through our logistics partner's IOSS registration. No further duty or fee arises for you on delivery.

5. Payment

The payment methods shown to you at the checkout apply. The purchase price falls due when the contract is concluded.

6. Delivery

We deliver to Germany. Delivery takes place no later than 30 days after the contract is concluded. The transit time stated by the carrier, and the reasons we make no tighter promise, are on the Shipping and returns page.

If an ordered item is unavailable we tell you without delay and refund any payment already made without delay.

7. Retention of title

The goods remain our property until they are paid for in full.

8. Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days. The instructions, the consequences of withdrawal and the model withdrawal form are in our withdrawal policy, which forms part of these terms. You may also withdraw using the “Withdraw contract” button in the footer of this website.

9. Faults

The statutory law on defects under §§ 434 ff. BGB applies. Claims in respect of a defect become time-barred two years after receipt of the goods. Nothing in these terms limits those rights.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given. For slightly negligent breach of an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may rely, our liability is limited in amount to the foreseeable damage typical of this type of contract. Liability is otherwise excluded.

11. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body. Your right to pursue claims in court is unaffected.

12. Applicable law

Norwegian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you as a consumer of the protection of the mandatory provisions of the law of your habitual residence; for consumers habitually resident in Germany, the mandatory provisions of German law continue to apply in full.

13. Version

These terms apply in the version dated 19 August 2026.